Legal notice

1. General Provisions

1.1. Definitions:

Registration — A procedure that authenticates an individual’s identity and confirms ownership of a specific phone number, resulting in the issuance of a unique ID and the creation of a personal account (Account) linked to the verified phone number.

Order — A formal request made by the Buyer to purchase Goods and arrange for their delivery to a specified address using the delivery method selected by the Buyer.

Buyer — A legally competent individual placing an Order on the Website or designated as the recipient of the Goods, using the Goods for personal, family, domestic, or other purposes.

Personal Account — A dedicated page for the Buyer on the Website that provides information regarding their Orders.

www.zi-dans.com — Individual Entrepreneur Ternovskaya E.I. (OGRN 286.1223782, 2022-03-15, INN 40084078, Amiryan 7, Yerevan, 0001, Armenia), the owner of the Website and the Seller.

Delivery Service — A legal entity, individual entrepreneur, or self-employed individual responsible for providing delivery services for Orders to Customers.

Expected Delivery Date — The time frame after which the Buyer can expect to receive the Order. The delivery date depends on the availability of Goods in the Seller’s warehouse, the time required to process the Order, and the delivery timelines of the selected Delivery Service, and is not directly influenced by the Seller.

1.2. The Buyer agrees to keep their login, password, phone number, and individual codes confidential and not to disclose them to third parties. If the Buyer suspects any security issues or unauthorized use of their data by third parties, they must promptly notify the Seller at zidans.design@gmail.com.

1.3. By completing the registration or Order placement process, the Buyer consents to receiving service-related communications either simultaneously or separately via the email address provided during registration, through SMS, push notifications, apps, messengers, or other methods to the phone number provided during registration and/or Order placement. These communications may include updates on Order status, delivery conditions, items in the Buyer’s cart or "Favorites," and requests for feedback. Due to technical limitations, opting out of these communications is not possible.

1.4. The Seller reserves the right to send promotional messages to the Buyer (via SMS, push notifications, apps, smartphone messengers, phone calls, or other methods to the phone number or email address provided by the Buyer) if consent has been obtained in accordance with legal requirements, or if the Buyer has not opted out of receiving promotional communications. The Buyer may withdraw their consent to receive promotional messages by contacting technical support at zidans.design@gmail.com.

1.5. The Buyer acknowledges that their Personal Account may be subject to restrictions (including blocking) related to security concerns or violations of these Terms, as well as for technical reasons. Furthermore, by accepting these Terms, the Buyer agrees that such restrictions may be applied at any time without prior notice or explanation.

1.6. This Public Offer becomes effective upon the Buyer’s acceptance by clicking the order confirmation button or registration form and remains valid until the acceptance of the Public Offer is revoked.

1.7. For any inquiries or complaints, the Buyer should contact zidans.design@gmail.com.

2. Contract initiation

2.1. These Terms, together with the information regarding the Goods presented on the Website, constitute a public offer.

2.2. By clicking the "Place Order" button, the Buyer agrees to the terms of sale for the selected Goods. This action confirms the formation of a contract between the Buyer and the Seller. For Orders requiring prepayment, the contract is deemed concluded upon the Buyer's payment for the Goods.

2.3. Specific rules for promotions, contests, and other incentive activities may establish alternative procedures for placing Orders and returning Goods. Participation in such activities signifies the Buyer's acceptance of these procedures.

 

3. Placing an Order 

3.1. The Buyer is responsible for placing Orders independently on the Website.

3.2. The information materials provided about the Goods are for reference only and may not fully represent the exact properties and characteristics of the Goods, including colors, sizes, and shapes. If the Buyer has any questions regarding the properties and characteristics of the Goods before placing an Order, they should contact the Seller at zidans.design@gmail.com.

3.3. The Buyer must provide the following information: (a) The name and quantity of the Goods; (b) The delivery address; (c) Phone number and email address.

3.4. Information about the current status of the Order can be accessed through the Personal Account.

3.5. Either the Seller or the Buyer may cancel the Order.

3.6. The Seller reserves the right to cancel the Order with notification to the Buyer if fulfilling the Order becomes impossible due to reasons beyond the control of the Buyer, Seller, or Delivery Service, including but not limited to:

  • Closure of the delivery region,

  • Changes in customs rules and procedures,

  • Closure of the Pickup Point selected by the Buyer as the delivery method,

  • Discovery of defects or mis-sorting of Goods during Order assembly, or the absence of Goods of proper quality for transfer to the Buyer,

  • Absence of Goods with the Seller for any reason,

  • Discovery of inaccurate information about the Goods (including, but not limited to: information about the consumer properties of the Goods, discrepancies between the description of the Goods on the Website and their actual properties, lack of necessary documents for the Goods, etc.),

  • Absence of documents confirming the quality of the Goods,

  • Other circumstances preventing the transfer of the Goods in the agreed manner.

The Buyer has the option to agree on new delivery conditions by placing a new Order if the Goods are available for sale at the time of placing the new Order.

3.7. If the Buyer places an Order for a quantity of a particular Good exceeding 1 unit, and the necessary quantity is not available in the Seller’s inventory, the Seller will notify the Buyer. The Buyer may choose to accept the Goods in the available quantity or remove the Goods from the Order. If the Buyer does not respond within 14 days, the Seller reserves the right to remove the Good from the Order.

3.8. The Seller reserves the right to cancel Orders containing Goods that the Buyer has previously rejected 5 or more times, provided that the reasons for rejection are not related to defects in those Goods.

3.9. The Buyer may change their decision to purchase, refuse the ordered Goods at any time before receipt, and fully or partially refuse the Goods upon receipt. However, the Buyer cannot refuse Goods with customized properties that are intended for use solely by the Buyer.

3.10. Refunds will be processed to the card used for the original payment.

 

4. Payment

4.1. The price of the Goods is displayed on the Website and may be unilaterally adjusted by the Seller. Payment for the Goods within the Order is based on the price indicated at the time the "Confirm Order" or "Proceed to Payment" button is clicked during the Order placement process.

4.2. Payment must be completed within 24 hours of placing the Order when using a bank card. If payment is not made within this timeframe, the Seller cannot guarantee the availability of the Goods, and the contract will be considered null and void. Orders where "payment upon receipt" is selected as the payment method are exempt from this policy.

4.3. Payment processing for transactions using bank cards is handled by an electronic payment provider. The Seller does not engage in the processing, collection, or storage of the Buyer’s bank card information.

 

5. Delivery

5.1. The Seller coordinates delivery through an external Delivery Service. The delivery method selected by the Buyer from the available options during the Order placement is considered the agreed-upon method.

5.2. The delivery cost for each Order is determined individually based on factors such as the weight of the Order, the delivery region, the chosen delivery method, and the payment method. This cost is provided during the final stage of the Order placement on the Website.

5.3. The timeframe for Order receipt is limited and set by the Delivery Service. Failure to collect the Order within the designated storage period will be considered as a refusal by the Buyer to complete the sales contract and will result in the Order being canceled.

5.4. Upon receiving the Order, the Buyer must inspect the Goods' appearance, packaging, quantity, and assortment in the presence of the delivery personnel. Claims concerning the completeness, assortment, quantity, and appearance of the Goods will not be accepted after the Order has been handed over.

5.5. Transfer of Risk of Loss or Damage to the Goods:

5.5.1. The risk of accidental loss or damage to the Goods transfers to the recipient at the moment the Order is delivered. Should the Goods be lost before this point, the Buyer will be reimbursed for the cost of the pre-paid Goods and their delivery upon receipt of confirmation of the loss from the Seller or Delivery Service.

5.5.2. If the Buyer is unable to receive an Order that has been paid for in cash, the Order will be handed over to an individual who can provide information about the Order (such as the order number and/or recipient’s full name) and make full payment to the delivery personnel.

5.5.3. Upon receiving Goods via courier delivery, the Buyer is required to sign next to the items listed in the delivery register. This signature confirms that the Buyer has no objections regarding the completeness, quantity, and appearance of the Goods.


6. Return of Goods

6.1. General Conditions for Goods Returns:
The Buyer is entitled to refuse the ordered Goods at any time before receipt and, following receipt, within 30 days, excluding the day of purchase. The return of Goods in proper condition is permissible provided that the Goods have not been used, their appearance and consumer properties are intact, and a document confirming the purchase and its conditions is available. To initiate a return, the Buyer must complete the return request form provided below.

6.2. Return or Exchange of Goods in Proper Condition:
6.2.1. Returns or exchanges of Goods in proper condition are accepted if the Goods have not been used, their appearance and consumer properties, including seals and factory labels, remain intact, and proof of purchase is provided as confirmed on the Website. If any signs of use are detected, the Seller reserves the right to refuse a refund on this basis. Goods that are unsuitable or unsatisfactory (but still in proper condition) may be returned if:

  • There are no signs of use;

  • The appearance is maintained;

  • The packaging remains undamaged;

  • The consumer properties are preserved (including, but not limited to, no expiration of shelf life);

  • The complete set of Goods is returned.

6.3. Return of Goods of Unsatisfactory Quality:
6.3.1. In the case of returning Goods of unsatisfactory quality, the Seller will refund the cost of the returned Goods as well as the shipping costs incurred by the Buyer in returning the Goods to the Seller, within 10 days from the date of receipt of the Goods of unsatisfactory quality, provided that the defect is due to a manufacturing fault and not attributable to the Buyer.


7. Confidentiality and Protection of Personal Information

7.1. The Buyer’s personal data is processed in accordance with the Law on Protection of Personal Data of the Republic of Armenia, dated June 13, 2015, No. ЗР-49.

7.2. By providing personal data to the Seller, the Buyer consents to the processing of such data by the Seller. This processing may include fulfilling the Seller’s obligations to the Buyer, promoting the Seller’s products and services, conducting electronic and SMS surveys, monitoring the results of marketing campaigns, providing customer support, organizing delivery of Goods to Buyers, conducting prize draws among Buyers, assessing Buyer satisfaction, and evaluating the quality of services provided by the Seller.

7.3. Consent to the processing of personal data is granted by the Buyer through the acceptance of this Public Offer on the Website.

7.4. The Seller reserves the right to use "cookies" technology. Cookies do not contain confidential information. By using the Website, the Buyer consents to the collection, analysis, and use of cookies, including by third parties, to generate statistics and optimize advertising content.

7.5. The Seller is not responsible for information that the Buyer provides publicly on the Website. The Seller is entitled to record telephone conversations with Users/Buyers. In such cases, the Seller is committed to preventing unauthorized access to and/or disclosure of information obtained during these telephone conversations to third parties not directly involved in order fulfillment.

 

8. Transportation requirements

8.1. The transportation company is not liable if the delivered goods are illegal in the recipient's country.

 

9. Security of payments

9.1. All transactions are processed exclusively using the 3D Secure system, ensuring the protection of the customer’s card data.

9.2. If the Cardholder’s card currency differs from the transaction currency, the conversion is carried out in accordance with the relevant payment system and the rules established by the Card-issuing Bank.